Return & Refund Policy

Sure! Here's a generic return policy for your business that sells fitness equipment and saunas:

Superior Health & Fitness Solutions L.L.C. Return Policy

Thank you for shopping with Superior Health & Fitness Solutions L.L.C. We hope you are satisfied with your purchase. However, if you are not entirely happy with your order, we are here to help. Please review our return policy below:

1. Returns Eligibility:

   • To be eligible for a return, the item must be unused, undamaged, and in its original packaging.
   • Returns must be initiated within 30 days of the purchase date.

2. Non-Returnable Items:

   • Some items are non-returnable for hygiene reasons or due to their nature. These items include but are not limited to personal care products, opened sauna accessories, and items with obvious signs of use.

3. Returns Process:

   • Before returning any product, please contact our customer support team at sales@superiorhealthfitness.com to initiate the return process.
   • Our team will provide you with a return authorization number (RA number) and instructions on how to proceed.
   • Do not send the product back to us without an RA number, as it may delay the processing of your return.

4. Return Shipping:

   • The customer is responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
   • We recommend using a trackable shipping method to ensure that the item reaches us safely.

5. Inspection and Refunds:

   • Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria.
   • If the return is approved, we will process your refund to the original payment method within [number of days, e.g., 5 business days].
   • Shipping and handling fees are non-refundable.

6. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact our customer support team immediately.
   • We may require you to provide photos or other evidence of the damage or defect to facilitate the resolution process.

7. Restocking Fee (if applicable):

   • In some cases, a restocking fee may apply to returns, especially for large or high-value items.
   • If a restocking fee is applicable, we will communicate this to you before processing the return.

8. Exchanges:

   • We currently do not offer direct exchanges. If you need a different item, please follow the standard return process and place a new order for the desired item separately.

9. Cancellations:

   • Orders may be eligible for cancellation before they are shipped. Please contact us as soon as possible if you wish to cancel your order.

10. International Returns:

    • For international orders, the customer is responsible for all shipping costs, duties, and taxes associated with the return.

Please note that this return policy is subject to change without prior notice. For the most up-to-date information, please refer to our website or contact our customer support team.

If you have any questions or concerns regarding our return policy, please don't hesitate to reach out to our customer support team at sales@superiorhealthfitness.com.

Thank you for your understanding and cooperation.